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Solutions · Salesforce

Connected Customer Transformation

Transform sales, service and customer experience while connecting Salesforce with SAP, Microsoft, enterprise data and AI.

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  1. Customer

  2. Salesforce

  3. Data Cloud / Customer 360

  4. SAP / Microsoft

  5. Agentforce

Modernise Sales and Service Around the Customer

We help define the Salesforce architecture and process model required to create consistent, scalable customer operations.

  • Sales Cloud

    Sales process and pipeline transformation across the commercial lifecycle.

  • Service Cloud

    Service operations and case management built for scale.

  • Experience Cloud

    Customer and partner experiences on connected data.

  • Sales process and pipeline transformation
  • Service operations and case management
  • Customer and partner experiences
  • Workflow, automation and platform governance

Create a Trusted Customer View

Salesforce Data Cloud can unify customer information across channels and enterprise systems, supporting consistent analytics, segmentation and customer journeys.

  • Data Cloud architecture
  • Unified customer profiles
  • Customer analytics
  • Identity and data harmonisation
  • Activation into sales, service and experience processes

Connect Salesforce to the Core Enterprise

Customer processes rarely stop at the CRM boundary. We design governed integration between Salesforce, SAP, Microsoft and other enterprise platforms.

API-led integration

Event-driven patterns

SAP-to-Salesforce process integration

Microsoft-to-Salesforce data and workflow integration

Governed data synchronisation

AI-Enabled Customer Operations

Establish the data, process, integration and governance foundations required for Agentforce and AI-enabled sales and service.

  • Agentforce use-case design
  • AI-assisted sales and service
  • Intelligent workflow and automation
  • Human-in-the-loop controls
  • Enterprise data and system integration

  1. Customer / Employee

  2. Agentforce

  3. Salesforce Data & Process

  4. Enterprise APIs

Case Study · Salesforce

Salesforce Customer Transformation

A target Salesforce architecture bringing together CRM, Data Cloud, enterprise integration and AI enablement to support connected sales and service.

View Salesforce Case Study

Transform Your Customer Platform

Talk to Our Salesforce Team